U.S. Wellness Retailer: Six Orders in Two Years

Market

Virginia, U.S.

Partner

Wellness equipment retailer

Since

2024

Orders

Six to date

The starting point

We first met this retailer at a U.S. trade show in 2024. The team already sold larger wellness equipment and wanted to add red light products that customers could take home. They needed a supplier who could start with small, mixed quantities, keep the range growing and handle shipping to a single warehouse door.

What we did

1. Visited in person. Our team drove to the retailer’s office after the show, and came back again in 2025 to meet the new staff and walk through the latest range.
2. Started small. The first order was 50 handheld devices. Later orders added caps, face masks, belts, gloves, shoulder pads and a full-body panel, so the team could test demand before scaling.
3. Built a nine-product range. In late 2025 the retailer ordered caps, masks, mitts, back/shoulder pads, arm & calf wraps, belts, leg wraps and more in one pro-forma invoice. A second small order placed after payment was produced alongside it, and both went out in one shipment of five cartons.
4. Kept every step visible. Aging tests, packing photos and tracking numbers were shared in one group chat, from order to delivery.
5. Stayed on after delivery. When a large panel from an earlier order stopped working, our team reviewed the retailer’s video, identified the faulty power switch and helped them get it running again.

Results

• Six orders since late 2024, from handheld devices to a full wearable range.
• Repeat orders within weeks: a belt reorder in January 2026 (raised from 10 to 12 units, with two sleeping pads added), then a larger mixed order of caps, masks and belts in August 2026.
• Loyal-customer pricing on repeat items as volumes grew.

“We are very excited to work with you more!”

Operations team, U.S. wellness retailer