Privacy Policy

Last updated: September 24, 2026

This notice explains how LUMETIVE TECHNOLOGY CO., LTD handles information collected through Lumetive’s business website and inquiry forms.

Information you provide

When you contact us, we receive the information you submit, such as your name, email address, company, phone number and message. We also receive the selected product, product family and whether you requested a catalog, sample or quotation. Please do not include medical records, payment card details or other information that is not needed for your business inquiry.

Required and optional information

The quote form requires an email address; its other visible fields are optional. The contact form requires your name and email address. You can also use the email address below to contact us directly.

How we use inquiry information

We use inquiry information to respond to your questions, discuss requested products or manufacturing services, prepare project communications and manage the resulting business conversation. Authorized staff can record follow-up status and internal notes. Submitting an inquiry does not by itself subscribe you to a marketing mailing list.

Technical and security information

Our website uses short-lived rate-limit records to reduce automated form abuse. Inquiry notification emails include the submission time, IP address and browser user-agent information. Website infrastructure may also generate operational and security logs.

Access to information

Inquiry records are restricted to authorized website staff. Hosting, email and other service providers may process information needed to operate the website and communicate with you. Contact us if you need information about the arrangements relevant to your inquiry.

Keeping and deleting information

Inquiries that do not lead to an order are deleted or anonymised within 24 months of our last contact with you. Information connected to samples, orders and invoices is kept for as long as applicable accounting, tax and product-traceability rules require. Short-lived rate-limit records are cleared automatically. Contact us at any time to ask about information associated with your email address or to request deletion.

Your requests

You may contact us to request access to, correction of or deletion of your information, or to raise a privacy question. We may need information to verify the request and identify the relevant records. The available rights and any exceptions depend on applicable law.

Cookies and external services

See our Cookie Policy for the current optional analytics configuration and how to change your choice. Links to services such as WhatsApp take you to a separate provider; that provider’s terms and privacy practices apply to your use of its service.

Changes to this notice

We may update this notice to reflect changes to the website and its operation. The date above identifies this version.

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